Q 1."What is an INFINITY DRESS?"
√Our elegant infinity dress can be styled more than 72 styles. All styles displayed in my shop are styled by one dress, no matter butterfly/ cap sleeves/ shoulder-straps or halter etc. The dress with two long straps can create infinite Looks for any body shape and any event.
Q 2.”Is the fabric SEE THROUGH?”
√We use high-grade knitted elastic fabrics to make dresses. All colors are not see through (no matter dark or light color). Please feel free to buy. Only not see through is truly elegant.
Q 3."What does it means by ONE SIZE FITS MOST?"
√Our infinity dress is able to fit a wide range of sizes due to the elastic waistband;
- Regular size fits (US 0~18; UK 4~20; EU 30~48): waist circumference from 26"~43" Maximum stretchiness.
- Plus size fits (US 20~24; UK 22~28; EU 50~54): waist circumference from 32"~46" Maximum stretchiness.
The length of the dress depends on where the waistband is worn. For shorter ladies you can wear it higher up nearer to the bust and for taller ladies you can wear it at your natural waist.
The straps can be adjusted to fit the different body shapes and can be wrapped tighter or looser depending on the body and style.
Q 4.”Is there the COLOR DIFERENCE between pictures and real dress? Can i buy the FABRIC SAMPLE first?”
√All of our colors are corrected accurately according to PANTONE Color, the different display screens of computer and mobile phone may cause a little color differences. If you're still confused, please purchase fabric sample first for avoiding needless trouble. Please note your colors (up to 6 samples) below the order. The fabric sample payment link:
Q 5.”Do you have MATERNITY dress of this style?”
√Yes, you can wear the elastic waistband above your baby bump, if it is between 26-40 inches,to buy “REGULAR SIZE”, if it's 40-46 inches, recommended to buy“PLUS SIZE”.
Q 6.”Is it possible to have a SLIT CUT on the dress for the bottom portion of the dress.”
√Yes, it is possible to have a cut by yourself according to your measurements. All the dresses and bandeaus are raw-edge (not hemmed).
Q 7.”How can i got the INSTRUCTIONS of dress?”
√Don’t worry,I will send the tutorial videos to you when i got your order.
Q 8." Can the dress BE MADE LONGER?"
√No, We do offer 45 inch (Waist To Hem Length) for all colours.
Q 9."What if the COLOUR I WANT IS NO LONGER AVAILABLE?"
√We will be making more if it's sold out, do kindly contact us so that we can assist you.
Q 10."HOW MANY COLOURS do you offer?"
√There are over 126 colors can be made for our infinity dresses. And 21 classic colors always in stock. Please contact us if you need custom colors which are not in our color chart.
Q 11."How do i WASH it?"
√You can hand wash it using cold water or machine wash in cold water using a netted bag. Hang and dry it naturally, do not throw it into the dryer.
Q 12.”Can you ship the dress to US/ UK/ CANADA/ AU/ EUROPE etc?”
√Sure, We ship the items to all over the world by USPS/ ROYAL MAIL/ DHL/ UPS/ FEDEX/ ARAMEX/ TNT.
Q 13.”How many days for SHIPPING TIME?”
√Standard shipping time: 7~15 business days.
√Expedited shipping time: 3~6 business days.
* If you need the dress urgently please choose shipping method “Expedited Shipping” to complete the payment when you purchasing that would be deliveried within 3~6 business days.
* Please note your “Event Date” and “Contact Number” below your order. The phone number is required just in case the courier company would like to contact you regarding delivery. Please be assured the phone number is solely for the courier company delivery purposes and we do not share it with anybody else.
Q 14.”Can you offer RUSH ORDER/Expedited service?”
√Yes,The rush order/expedited is available. But please contact us https://www.infinitydress.com/contact-us first and let me know your event date, We'll check the production schedule and then reply you ASAP.
Q 15."I have not received my package it's been SHIPPED OUT FOR 20 DAYS."
√Kindly contact us https://www.infinitydress.com/contact-us and we will help you check your parcel status and get back to you asap.
Q 16.”Do i need to pay the import taxes if i am a INTERNATIONAL CUSTOMER?”
√International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country.
Additional charges for customs clearance must be borne by the recipient;
We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; kindly contact your local customs office for further information.
Q 17.”Can i CANCEL my order?”
√Yes, All cancellation requests are accepted and contact with us within 24 hours. We do apologize but we will not be able to cancel the order once the dress have been ship out or production.
Q 18.”What’s the RETURN/EXCHANGE policy?”
√We accept the return or exchange if you are not satisfied with our dress. The details of the policy please click: https://www.infinitydress.com/content/5-Returns-and-Exchanges
Every dress will carry out strict quality inspection before shipment. Normally, no quality issue for our dress. Please rest assured shopping here. If anything bothers you please contact us https://www.infinitydress.com/contact-us for the first time. We will solve the problem for you as soon as possible until you are satisfied.